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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
| Experience Personalization | - Content personalization strategies
- Salesforce CMS integration
- Audience targeting and segmentation
|
| Experience Cloud Fundamentals | - Use cases and business value of Experience Cloud
- Experience Cloud licensing and capabilities
|
| Experience Site Configuration | - Site creation and setup
- Templates and branding
- Navigation and structure configuration
|
| Analytics and Optimization | - Experience Cloud reporting and dashboards
- Adoption and performance metrics
|
| Collaboration and Engagement | - Chatter and community engagement features
- Case management in Experience Cloud
|
| Security and Access | - Profiles, permission sets, and roles in Experience Cloud
- User authentication and login methods
- Sharing models and data visibility
|
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?
A. Administrator in Workspaces
B. Branding Sets
C. Content Management inWorkspaces
D. Community Setting
Question 2
The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, Asper the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers
A. Inactive and active members are assigned default reputation points.
B. Customer portal members gain theability to provide badges to other members.
C. Chatter influence is removed from the Contribution section on the Profile page.
D. Default point system and set of reputation levelsbecome available.
Question 3
Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returningKnowledge articles.
How should UMS configure its search results to yield the desired results?
A. On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".
B. On the Searchpage, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
C. On the Search page, select the appropriate objects in the property editor for the Search Results component.
D. In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.
Question 4
The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup.
How should the administrator ensure that CK custorners do NOTreceive a welcome email when the site is once again active?
A. Use the new Service Not Available (SNA) feature.
B. Use Data Loader to remove all members' email addresses.
C. Disable the Send welcome email checkbox for the site.
D. Remove all profiles fromthe site's membership and add them again after the site is activated.
Question 5
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
A. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parentaccount, and those in the partner manager role in the parent account.
B. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
C. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
D. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
Solutions:
Question 1 Answer: C | Question 2 Answer: A,D | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: C |