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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Topic 2: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Topic 3: Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Topic 4: Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals - Determining business needs and user needs |
| Topic 5: Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| Topic 6: Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Topic 7: Interaction Design | 14% | - Designing effective page layouts - Creating wireframes and prototypes - Defining user flows and interactions |
| Topic 8: UX Fundamentals | 16% | - Understanding accessibility standards and guidelines - Identifying user interface design principles - Describing the user-centered design process |
Question 1
Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster.
What is the benefit of Lightning Console Apps in this scenario for the sales representatives?
A. They can organize items in the utility bar.
B. They can complete actions with a single click.
C. They can add records to Favorites.
Question 2
Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see:
* Some Knowledge articles, not all
* Articles organized in different categories
* Different fields than support representatives
Which consideration should be made when determining how to present Knowledge articles to each audience?
A. Page layouts or permissions can display only the fields needed for each audience.
B. Topics within a customer site must be organized the same as internal data categories.
C. Separate articles should be written for each audience, with only relevant information.
Question 3
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assignedto learners? Choose 2 answers
A. External LMS Content
B. Trails
C. Trailmixes
D. Modules/Badges
Question 4
A UX Designeris analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.
Which UI configuration should be used to further individualize each featured topic?
A. Select and upload SVG Icons that represent each featured topic.
B. Add a description displayed onmouse hover further description each topic.
C. Add a description under the topic label further describing each topic.
D. Select and upload images that represent each featured topic.
Question 5
A UX Designer is adding an icon without a visible, descriptive level to an interface using a salesforce Lightning Design System (SLDS) component Blueprint.
Which attribute should be used to ensure the icon complies with accessibility requirements?
A. for
B. href
C. class
D. title
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: C,D | Question 4 Answer: D | Question 5 Answer: D |
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