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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design & Value Proposition | 25% | - Total cost of ownership benefits - Matching services to customer needs - Sustainability and device extension value - Assessing customer IT environment |
| Topic 2: HP Lifecycle Services Portfolio | 30% | - Hardware support and warranty extensions - Active Care and premium support offerings - Device lifecycle management phases - Configuration and deployment services |
| Topic 3: Advanced Sales & Consultative Selling Skills | 25% | - Customer engagement strategies - Identifying business pain points - Positioning lifecycle services as solutions |
| Topic 4: Service Delivery & Operational Knowledge | 20% | - Service level agreements and governance - Monitoring and support capabilities - Deployment process overview |
1. What are the three Priority Services Packages? (Select three.)
A) Priority Access Plus
B) Priority Access
C) Priority Anytime Access
D) Priority Management
2. What are the benefits that Premium+ Support provides to customers? (Select three.)
A) Automated ticketing streamlines & expedites repairs with high-quality support
B) Availability for purchase throughout the entire product lifecycle
C) Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
D) 24x7 remote support in all countries where HP provides coverage
E) Ability to monitor the entire customer fleet of HP and non-HP devices
3. Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)
A) Customer is facing increased cyberthreats.
B) Changing trends have had a negative impact on business performance.
C) Customer needs to focus on CapEx rather than OpEx.
D) Employees are less productive due to maintenance issues.
E) Customer is not set up for remote or hybrid working.
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A,C,D | Question # 3 Answer: D,E |
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