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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ACD via VM Pro Campaign Manager and a campaign database
B) ICR with account codes and CDR-enabled for billing.
C) ACD to distributed Hunt Groups and one-X Portal Call Accounting
D) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting

2. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?

A) Preferred Edition - Messaging
B) IP500 IP Office Multi-Site Network (MSN)
C) Advanced Small Community Networking (SCAN)
D) IP500 Voice Networking Channels

3. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify that the .bin file is in the Manager folder.
B) Verify from the extension from in the Manager application.
C) Verify the file names from the telephone menu.
D) Verify from Call Status.

4. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Duplicate the issue and obtain traces.
B) Test and document the results of the implemented solution.
C) Replace hardware outside warranty.
D) Research possible causes and implement a solution
E) Upgrade or downgrade the IP Office core software to fix the issue.

5. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?

A) The telephone firmware requires an upgrade.
B) The telephone MAC address must registered in IP Office.
C) The telephone requires an IP 500 control unit.
D) The telephone must be changed from SIP to H.323.

Solutions: