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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

A) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
B) Variable Routing Action on Telephony Actions
C) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action
D) you cannot check against incoming CLI

2. A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.)

A) Email Integration Services
B) Voicemail to Email
C) Mobile User
D) Power User
E) Teleworker

3. Which Windows command is used to find out which ports your server is currently using?

A) show ports
B) netsh interface dump
C) portqry
D) ipconfig /displaydns
E) netstat -an

4. Which three clients are supported for IP Office IMAP services? (Choose three.)

A) MS Outlook
B) Microsoft Office Communicator
C) Lotus Messages
D) MS Outlook Express
E) Lotus Notes

5. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Determine from Extension Status in SSA.
B) Verify that the .bin file is in the Manager folder.
C) Look at the files names from the phone menu.
D) Determine from H.323 Phone Status in System Monitor.
E) Determine from the extension form in the Manager application.

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