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Salesforce Certified Slack Administrator Sample Questions:

1. You're a Workspace Admin on a Slack Enterprise Grid plan.
Your marketing team is working with an external contractor for a new product launch.
The contractor does not have Slack access, and multiple internal teams need to collaborate with them.
Which type of access should you recommend for the contractor?

A) Slack Connect direct message (DM) between the contractor and project lead
B) Multi-Channel Guest with access to all relevant project channels
C) Full member with access to the marketing workspace
D) Single-Channel Guest with access to one project channel

2. At which point in the process should you claim your relevant domains for your Enterprise Grid organization?

A) As soon as possible. This feature is not retroactive, so workspaces created prior to claiming the domain will continue to exist as standalone workspaces.
B) Any time. Workspaces created prior to domain claiming will be shut down automatically.
C) Before purchasing Enterprise Grid. It is important to claim domains while still on the free plan.
D) Never. Slack will automatically claim the domains for you when you purchase Enterprise Grid.

3. You're a Workspace Owner for a Slack Business+ workspace.
The sales team wants to work with customers in Slack, but sales representatives change accounts frequently.
Which best practice process should you establish?

A) Invite the customers to the respective existing account channels as Single Channel Guests and archive the channels when the relationship ends.
B) Create a new free Slack workspace and invite the sales and customer care teams as full members.
C) Create new account channels and share them with the respective customers using Slack Connect.
D) Create new account channels and add the respective customers as Single Channel Guests with an expiration date of 1 year.

4. You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?

A) Add members of the customer support team as App Managers under workspace App Management settings.
B) Enable Workflow Builder and webhooks in Workflow Builder.
C) Enable channel email addresses to forward support emails to their dedicated channel.
D) Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.
E) Add a Workflow creation policy to allow "Everyone, except Guests" to create workflows in your Enterprise Grid.

5. Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A) Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
B) The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
C) The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
D) The number of messages posted in the #help-hr triage channel over the past 30 days

Solutions: