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Salesforce Field-Service-Consultant Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 | - Managing Scheduling and Optimization: The exam section covers the understanding of field service settings for SFS Administrators.
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| Topic 2 | - Configuring Mobility: This section of the exam covers assessing the needs and technologies required to implement a customer sign-off procedure and how to set up the Field Service app to support key business processes. It deals with distinguishing between Field Service Mobile and Salesforce Mobile app skills.
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| Topic 3 | - Managing Inventory: In this section, the focus is on business requirements and how to distinguish the appropriate price book model for products consumed. It also covers how to justify which defines the applicable inventory model and describe the Return Order object model and process.
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| Topic 4 | - Configuring Maintenance Plans: In this exam section, focus is given on suggestions regarding the appropriate maintenance plan.
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| Topic 5 | - Permissions and Sharing: This exam section aims to evaluate the understanding of use cases for different types of SFS permission sets and how scheduled Service Appointments are shared with service resources.
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101
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