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Salesforce Certified Field Service Consultant Sample Questions:
1. A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?
A) Drag and drop the Service Appointments to other available Resources and run Optimization.
B) Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
C) Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
D) Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
2. Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointmentsare at risk of late completion.
What should a Consultant recommend to meet this requirement?
A) Adjust the Scheduled End field on the ServiceAppointment.
B) Change the Status field on the Service Appointment.
C) Post to the Service Appointment Chatter feed.
D) Update the In Jeopardy field on the Service Appointment.
3. Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?
A) Define a Visualforce page that creates a newService Appointment record.
B) Define a Quick Action that creates a new Service Appointment record.
C) Define a Quick Action that creates a new Work Order record.
D) Define a Visualforce page that creates a new Work Order record.
4. Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
A) Create the Service Territory Location as a Service Territory lookup field.
B) Add the Service Territory Location Related List on the Location page layout.
C) Add the Service Territory Location Related List on the Service Territory page layout.
D) Create the Service Territory Location as a Location lookup field.
5. At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
A) Add one hour to the start and end times on the Service Territory Member's Operating Hours.
B) Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
C) Subtract one hour from the start and end times on the Service Territory.
D) Add one hour to the start and end times on the Service Territory.
Solutions:
Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B,C | Question # 5 Answer: A |