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Salesforce AP-203 Exam Syllabus Topics:
Section
Objectives
Topic 1: OmniStudio and Low-Code Configuration
- DataRaptor and Integration Procedures
- FlexCards for UI composition
- OmniScript design and execution
Topic 2: Communications Cloud Fundamentals
- Core Communications Cloud capabilities
- Industry-specific architecture and concepts
Topic 3: Product Modeling and Catalog (EPC)
- Product lifecycle and configurations
- Enterprise Product Catalog structure
Topic 4: Pricing, Billing, and Monetization
- Communications industry billing concepts
- Usage-based pricing models
Topic 5: Order Management and Fulfillment
- Order capture and orchestration
- Service provisioning concepts
Salesforce Communications Cloud Accredited Professional Sample Questions:
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.
A. Digital Commerce API
B. Custom API via lightening Out
C. Cart Based API using Omni Out
D. Digital commerce SDK
Answer: A,D
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone. What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
A. Implement a milestone orchestration item to execute request on the fulfillment system for activation
B. Implement a callout orchestration item to execute a request on the fulfillment system for activation
C. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
Answer: B
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?
A. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
B. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
C. Use the versioning feature and comparing the prices for the version product after having enabled the feature
D. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
Answer: D
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account. Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
A. Create an orchestration plan and define a scenario for each top product offer
B. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
C. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
D. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
Answer: B,D
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
C. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D. UX experience is the most important. Fully design and validate the UX before designing the integration step
Answer: A
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