Oracle Engagement Cloud provides tools to add or modify which six types of entities?

• A. Object workflow
• B. Exports
• C. Icons
• D. Fields
• E. Themes
• F. Roles and privileges
• G. Objects
• H. Reports

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

• A. Validate that Allow Duplicate is selected on the product item.
• B. Verify that Eligible for Service is selected on the product item.
• C. Verify that Root Catalog is selected on the product groups.
• D. Validate that the product item is active and published.

Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

• A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
• B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
• C. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
• D. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

• A. An error will occur; no queue is assigned to the service request.
• B. The service request assignment will be unpredictable.
• C. The queue defined by default is the one assigned to the service request.
• D. The queue defined in the first evaluated rule is always assigned to the service request.