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Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the difference between Project Governance and Operational Interaction according to the Operations Model?

A) Project Governance is intended to cover NSN internal matters that are not directly related to matters between the Operator and NSN, while the Operational Interaction deals with communication.
B) Project Governance is describing the interaction between customer and CT Team in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
C) Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is focusing on the day-to-day interfacing between the operations team and the customer demand organization.
D) Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.

2. Liquidated Damages are:

A) Deterrent damages to avoid non performance by vendor
B) Genuine pre-estimate of damages or loss by both parties
C) A mutually agreed best guess of damages or loss
D) Reasonable estimate of monetary loss.

3. What is the approach and the methodology preferred by PS to ensure the optimal running of Network Operations in Outsourcing deals?

A) Employ a model based on the best practice from experience gained in other projects.
B) Transformation plan based on the Operations Model.
C) Apply the BM functions of Operation Model to set-up SLA & OLA and apply the Operations Functions to set-up and organize processes and tools.
D) Reuse the gained experiences based on worldwide best practice to set up or transform the organization, processes and tools.

4. What are the defined Gates in the NSN Sales Work Flow?

A) 1. Customer Selection 2. Go/No Go 3. Bid/No Bid 4. Approval/No Approval 5. Deal/No Deal 6. Start Delivery.
B) 1. Receive RFQ 2. Develop Solution 3. Prepare Commercial Offer 4. Negotiate Contract
5. Prepare for Delivery.
C) 1, Receive the RFQ 2, Define Bid Team 3, Create Customer Offer 4. Negotiate Contract
5. Prepare Transition Plan.
D) 1. Identify Customer Needs 2. Develop a Solution 3. Prepare Commercial Offer 4. Negotiate Contract 5. Prepare PTA.

5. The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?

A) Define the response plan for the new Risk and apply it.
B) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
C) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
D) Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.

Solutions: