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1. What Care SW service should be sold with every new SW sales?
A) Launch Support.
B) Software Maintenance (SWM).
C) Life Extender (LE).
D) SW Change Mass provisioning.
2. What is the PRIMARY reason for the Care Program Manager to be involved in the tendering phase?
A) To support offer tailoring by giving insight into existing customer needs.
B) To provide a more hands-on approach to the offer.
C) To ensure commitment to the implementation schedule, resource requirements, rollout & other plans.
D) Give background information on customer needs and to ensure that the Care services requirements are met.
3. A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?
A) Active Software Support (ASWS).
B) HWS and/or SWS Life Extender.
C) Expert Support services.
D) Spare Part Management (SPM).
4. In which document are the methods of working between PS and Care defined?
A) CaPM Handbook.
B) Care Services - Professional Services Technical Support Co-operation Model.
C) Care Internal Monthly Report.
D) Care Plan.
5. Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?
A) Care Program Manager.
B) HWS Manager.
C) CT Head.
D) SWS Manager.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |
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