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HP HP0-003 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Product Overview and Concepts | - Service Desk architecture overview
- Core IT service management concepts
|
| Topic 2: Incident and Problem Management | - Problem tracking and resolution processes
- Incident lifecycle management
|
| Topic 3: Workflow and Process Automation | - Workflow design and configuration
- Automation rules and triggers
|
| Topic 4: Installation and Configuration | - Basic configuration and system parameters
- System installation and setup
|
| Topic 5: Administration and Maintenance | - System maintenance tasks
- User and role management
|