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| Section | Objectives |
|---|---|
| HP PPS Portfolio Overview | - Overview of HP Personal Systems and Printing solutions - Positioning of HP PPS within enterprise and SMB markets |
| Selling HP PPS Service Value | - Solution bundling with hardware and services - Customer pain points and value-based selling approach |
| Customer Engagement and Sales Process | - Partner and channel collaboration model - Identifying opportunities in lifecycle services |
| HP ServiceOne Services Framework | - Service lifecycle value proposition - Support, maintenance, and managed services concepts |
| Service Positioning and Competitive Differentiation | - Competitive landscape overview - HP service differentiation in printing and PC ecosystems |
1. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?
A) Lower prices
B) Better security services
C) Wider geographical coverage
D) Wider offering
2. An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?
A) A warranty purchased at the time of the product purchase
B) The entire cost pre-paid
C) One service level with risk mitigation
D) Multiple products, at various service levels, all under one agreement
3. HP Travel Risk Care Pack Service provides which benefit to the end-user?
A) An HP technician onsite next business day
B) 24 hour coverage, including holidays
C) Availability in over 150 countries
D) Accidental Damage Protection
4. When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?
A) Upon expiration of a service engagement
B) Prior to the HW purchase
C) At the time of the HW purchase
D) Any time during the hardware lifecycle
5. Which customer challenges do HP PPS Services help to mitigate? (Select three.)
A) Reducing the percentage of devices lost in transit
B) Saving up to 44% of the time to configure devices
C) Business downtime due to equipment failure
D) Downtime during international business travel
E) Ensuring a recovery time of 134 minutes
F) Confidential data exposure due to equipment theft
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A,C,F |
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