ITILFND exam dumps

EXIN ITILFND Value Package

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  • Exam Code: ITILFND
  • Exam Name: ITIL - Foundation
  • No. of Questions: 325 Questions and Answers
  • Updated: Aug 09, 2026

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ITILFND04: Key Principles and Models – the learners are required to understand the major models and principles of service management and be able to balance opposing forces in it. They should know about the following:

  • • Service strategy;• Service design;• Continuous service improvement.

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ITIL v3 Foundation: Career opportunities

Those professionals who have the ITIL v3 Foundation certification are popular among most companies that have adopted the ITIL technology as their internal IT standard. This certificate is valuable for any specialist regardless of the field that he or she has majored in. Moreover, this certification will make you valuable to small- as well as medium-sized businesses. They are increasingly recognizing the value of ITIL and looking for the employees who hold this certificate. Thus, if you obtain it, you will be able to get promotion, salary increment, and respect from your colleagues. The average salary of any certified professional is $88,108 and can be as high as $148,000.

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Who should take the ITIL Foundation exam

The PeopleCert ITIL Foundation Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITIL Foundation Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITIL Foundation Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITIL Foundation Exam then he should take this exam.

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EXIN ITILFND Exam Syllabus Topics:

SectionWeightObjectives
The Four Dimensions of Service Management8%- Four Dimensions
  • 1. Information and Technology
  • 2. Partners and Suppliers
  • 3. Value Streams and Processes
  • 4. Organizations and People
ITIL Guiding Principles15%- Guiding Principles
  • 1. Collaborate and Promote Visibility
  • 2. Keep It Simple and Practical
  • 3. Optimize and Automate
  • 4. Progress Iteratively with Feedback
  • 5. Focus on Value
  • 6. Think and Work Holistically
  • 7. Start Where You Are
The Service Value Chain10%- Service Value Chain Activities
  • 1. Deliver and Support
  • 2. Plan
  • 3. Obtain/Build
  • 4. Improve
  • 5. Design and Transition
  • 6. Engage
Key Concepts of Service Management22%- Service Management Concepts
  • 1. Service Relationships
  • 2. Outcomes, Costs and Risks
  • 3. Value and Value Co-Creation
  • 4. Products and Services
  • 5. Organizations, Service Providers, Service Consumers and Stakeholders
ITIL Practices29%- Key Practices
  • 1. Change Enablement
  • 2. Information Security Management
  • 3. Release Management
  • 4. IT Asset Management
  • 5. Monitoring and Event Management
  • 6. Relationship Management
  • 7. Continual Improvement
  • 8. Service Configuration Management
  • 9. Deployment Management
  • 10. Supplier Management
  • 11. Service Level Management
  • 12. Problem Management
  • 13. Incident Management
  • 14. Service Desk
The ITIL Service Value System16%- Service Value System Components
  • 1. Guiding Principles
  • 2. Service Value Chain
  • 3. Continual Improvement
  • 4. Governance
  • 5. Practices

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