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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician is asked to create a login for each member of a four person family, on a home computer running Windows 7. The parents need to have administrative access but the children need to be standard users. Which of the following Control Panel icons should the technician select to create these logons?

A) User Accounts
B) Parental Controls
C) User Account Control
D) Personalization

2. A technician is attempting to upgrade a customer's PC from Windows XP Professional to Windows 7 Professional x64. The system contains a late generation Pentium 4 Processor with hyper-threading. The technician is having difficulty installing the operating system as it consistently errors out during setup. Which of the following is MOST likely happening?

A) Pentium 4 HT processors are 64-bit compatible but do not support the x64 instruction set.
B) Pentium 4 HT processors are not 64-bit compatible.
C) Windows XP can only be directly upgraded to Windows 7 Home Basic and Home Premium editions.
D) The BIOS needs to be configured to enable x64 support.

3. A technician suspects that a recent virus they removed may have corrupted a necessary system file. Which of the following utilities can the technician use to verify the integrity of these critical files?

A) msconfig
B) fixmbr
C) sfc
D) regsrv32

4. A user's laptop has died but the hard drive is still functioning. Which of the following is the BEST way for the user to still access and edit all of their data?

A) Copy their data to a USB flash drive
B) Use a SCSI to USB adaptor
C) Burn their data to DVDs
D) USB hard drive enclosure

5. A technician is troubleshooting a RAID 6 array on a high end CAD/CAM workstation. Two disk drives have their fault lights on. Which of the following is the BEST action for the technician to perform when fixing this problem?

A) Reseat the drives and monitor the RAID status over a few days.
B) Reseat the drives, backup the data, and then replace them.
C) Replace the failed drives and verify the RAID rebuilds completely.
D) Replace the failed drives and restore the data from a known good backup.

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