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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: System Status, Troubleshooting and Alarm Management | 20% | - Fault isolation and troubleshooting
- Issue escalation procedures
- Alarm identification and resolution
- Performance monitoring
|
| Topic 2: Call Flow Configuration and System Monitoring | 20% | - Call behavior analysis
- Call routing and short codes
- Voicemail and UCM configuration
- System monitoring tools
|
| Topic 3: Data Backup, Restoration and System Upgrades | 20% | - Backup and restore procedures
- System recovery processes
- Configuration management
- Software and firmware upgrades
|
| Topic 4: Avaya IP Office Platform and Security Administration | 20% | - Security settings and policies
- System administration and management
- Platform architecture and components
- User and extension configuration
|
| Topic 5: Integrated System Logging and Network Diagnostics | 20% | - Network and SIP diagnostics
- Connectivity troubleshooting
- SSA and Monitor tools usage
- System logging and analysis
|
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. Which of the following statements about Manager used in conjunction with Server Edition is NOT correct?
A) Manager can only be installed from the Admin DVD.
B) Manager is the only application you can use to configure User on the Server Edition.
C) Manager can be installed from either the admin DVD or Web Management.
D) Manager is not compatible with Server Edition and you must use Web Manager to configure the system.
2. Where is the TCP Streaming Tool located?
A) In the Monitor Application
B) In the Manager Application
C) In the System Status Application (SSA)
D) In the Web Manager Application
3. Which requirement is needed to allow a user to use the Softconsole application?
A) Enable the Softconsole for the hunt group that the user is a member of.
B) Enable Receptionist on the users profile options.
C) Verify that enough Power User licenses are available.
D) Enable the Softconsole in the users profile options.
4. During an installation of Server Edition, the main Avaya IP Office™ service as well as Voicemail Pro and one-X® Portal are installed. After the installation these services should be running.
Which two are used to check that these services are running? (Choose two.)
A) Web Control: https://<server IP address>:7071/
B) Security Administrator
C) Manager Application
D) Web Manager: https://<server IP address>:7070/
5. If a 4-port expansion card is added to the IP Office 500 V2, what is the maximum number of expansion units that the IP Office can support?
A) 8
B) 10
C) 14
D) 12
Solutions:
Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A,D | Question # 5 Answer: D |