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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

A) Historical Reporting Application
B) Call Detail Reporter
C) System Status Application
D) Advanced Summary Reporter

2. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) force Account Code must be checked on the user's Supervisor tab.
B) CCR Agent Must be checked on the user's Supervisor tab.
C) User must be a member of a hunt group.
D) User must be defined as an agent in one-X Portal.

3. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Tromboned calls
B) Compromised ACD routes
C) Oversubscribed VoiceMail storage
D) Oversubscribed VMPro ports

4. When using the System Status Application to troubleshoot an issue, which two are used for collecting data? (Choose two.)

A) Snapshot
B) Resource view
C) Selective View
D) Continuous Log
E) Development Tracing

5. Which user profiles can use Email reading with Text-to-Speech (TTS)? (Choose two.)

A) Mobile User
B) Power User
C) Basic User
D) Office Worker User
E) Teleworker User

Solutions: