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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) ActiveServerPages
B) MessageQueuing
C) enable Network DTC access
D) WebDAV Publishing
E) ASP CGI

2. What information is required to generate an Avaya Contact Center Control Manager (ACCCM) license file?

A) the MAC address of the ACCCM server
B) the server type and model number
C) the TP address of the ACCCM server
D) the Windows 2008R2Enterprise Product Key

3. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) Microsoft MVC
B) SQLServer2008 R2Express
C) .NETFramework4.0
D) Microsoft Silverlight3.0

4. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
B) Disable the ACCCM Range Management feature in the Dialing Plan tab.
C) Enable the ACCCM In Range feature in the Dialing Plan tab.
D) Check the 'Do Not Sync' box in the Dialing Plan tab.

5. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A) Assign agentsinto ACCCM virtual groups.
B) Allow agents to change their skill assignments.
C) Assign agents into organization chart teams.
D) Assign agentsinto an extension group.

Solutions: