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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did not checkthe'Save CM box'in the action list for the action.
B) The administrator did notcreate a task for the job.
C) The administrator did not check 'enabled' for the scheduledjob.
D) The administratordid not assign a schedule to the job.

2. The customer has Installed Avaya Contact Center Control Manager (ACCCM) and will be using ACCCM to manage their Avaya Quality Monitoring (QM) server.
Which database does the ACCCM connector log into on the QM server?

A) ws_portal
B) ws_er
C) CRN_CS
D) witness

3. You have been asked to configure the Avaya Contact Center Control Manager (ACCCM) server to integrate with Avaya Call Recorder. You have completed the configuration and you are trying to add a Recorded Extension-Conferenced to Avaya Call Recorded. ACCCM is giving the below message when you save the extension:
WFO: Object reference not set to an instance of an object. WFO: Error saving CSCM Recorder item (Extension) number = 1000001) to CSCM serve http://l35.122.17.185:8080.
Which two statements describe the causes of this problem? (Choose two.)

A) The web service userpassword was not configured correctly.
B) The CallRecorded wasnot added to the location.
C) The databaseusername was not configured correctly.
D) The database passwordwas notentered correctly.

4. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
B) Disable the ACCCM Range Management feature in the Dialing Plan tab.
C) Enable the ACCCM In Range feature in the Dialing Plan tab.
D) Check the 'Do Not Sync' box in the Dialing Plan tab.

5. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
B) Give the logged in user full control of the C:\ directory.
C) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.
D) Give the logged in user full control of the C:\temp directory.

Solutions: