Who should take the Certified Implementation Specialist - Application Portfolio Management (CIS APM) Exam
Admins and implementers who need to understand what APM is, main protocols, how it functions within the ServiceNow Platform, and how APM can be implemented. ServiceNow clients, associates, personnel, and those interested in becoming a ServiceNow APM implementer have access to the Certified Implementation Specialist-Application Portfolio Management test.
ServiceNow CIS-APM Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 | - Basic Rationalization: This CIS-APM exam topic assesses the understanding of the rationalization process, including application scoring, business capability mapping, demand management, and ITSM integration. ServiceNow APM Implementers need to showcase their ability to streamline application portfolios through effective basic rationalization techniques.
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| Topic 2 | - Introduction: This topic measures the skills of ServiceNow APM Implementers in understanding the foundational concepts of Application Portfolio Management, including key plugins, roles, CSDM (Common Service Data Model), maturity models, and recognizing an APM customer needs.
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| Topic 3 | - Fundamentals: In this topic, the CIS-APM exam evaluates the knowledge of the core concepts, features, and benefits of Application Portfolio Management within ServiceNow. ServiceNow APM Implementers must display a deep understanding of the APM application and how it supports enterprise-wide decision-making.
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| Topic 4 | - Advanced Rationalization: This topic measures the expertise of aspiring ServiceNow APM Implementers in advanced rationalization strategies, including technology portfolio management, technology reference models, software and hardware lifecycle management, and application cost models. ServiceNow APM Implementers must demonstrate the ability to create and manage sophisticated application roadmaps and compliance governance.
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| Topic 5 | - Applications Under Management: The focus here is on evaluating the ability to manage application inventory, categorization, data certification, and related architectural artifacts. ServiceNow APM Implementers must demonstrate proficiency in overseeing the value-driven management of applications within a portfolio.
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-apm-implementation-blueprint.pdf
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What is the duration, language, and format of the Certified Implementation Specialist - Application Portfolio Management (CIS APM) Exam
Passing score: 70%
Duration of Exam: 60 minutes
Examination platform: Online proctored or on-site
Language of Exam: English
Multiple Select (select all that apply)
There are at least four possible answers for any multiple-select question on the exam. How many responses should be selected will be mentioned in the question. The applicant taking the exam checks the reaction choices and chooses ALL answers that answer the question correctly. There are two or more correct answers to multiple-select questions.
Number of questions: 30
Format: Multiple Choice (single answer)
There are at least four possible answers for every multiple-choice question on the test. The applicant taking the exam checks the reaction choices and chooses the one reaction to answer the question most correctly.