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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A) Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
B) Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects
C) Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
D) Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects

2. The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

A) Salesforce Service Cloud
B) Supplier and Partner Ecosystem
C) Third-party Customer Data Platform (CDP)
D) Salesforce Marketing Cloud

3. What two ways could an Administrator configure a Promotion to target a specific audience?

A) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
B) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.
C) This functionality does not exist in Salesforce Loyalty Management.
D) Link a promotion to a campaign and associate a segment to the campaign

4. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A) Member Services Manager Home Dashboard
B) Loyalty Member Services Dashboard
C) Program Manager Home Dashboard
D) Team Performance Dashboard

5. A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A) Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
B) Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
C) Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
D) Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.

Solutions: