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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?

A) Collaborate with stakeholders to examine and define CK's purpose, customers, metrics, and overall business to inform project direction and vision.
B) Discuss and document specific pain points in existing processes to inform future project requirements.
C) Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.

2. A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline. Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?

A) Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
B) Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
C) Eliciting requirements, writing user stories, implementing solutions,Testing solutions

3. Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

A) Capability Model
B) Value Stream Map
C) SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

4. The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?

A) Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
B) Document user stories and clarify business needs so IT can deliver results based on the requirements.
C) Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.

5. A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?

A) Engage a developer to scope a custom solution.
B) Export a weekly report of user activity.
C) Research third-party apps on the AppExchange.

Solutions: