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Test Particulars
When it comes to the peculiarities of such a test, ADM-201 consists of 60 multiple-choice & multiple-select questions alongside 5 non-scored items, which the candidate will have to answer in 105 minutes. The first attempt of this exam will cost you $200 plus all the taxes applicable, however, this price will be lower in case you’re retaking the test. Thus, for the second try, you’ll have to pay $100 excluding taxes. To add more, the passing score for ADM-201 is 65% and during the test itself, the candidates are not allowed to use any reference materials. Finally, such an exam can be taken at a testing center or online and the vendor recommends that you complete the instructor-led training for a better chance of success.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
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Domain 12: AppExchange (2%)
Within this subject, the learners need to demonstrate that they are able to determine the AppExchange application use cases.
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Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: Productivity and Collaboration | 10% | - Chatter
- 1. Feeds, groups, collaboration features
- Activity management
- 1. Tasks, events, calendars
- Mobile and integrations
- 1. Salesforce Mobile App capabilities
- 2. AppExchange and third-party integrations
|
| Topic 2: Automation | 15% | - Process Automation
- 1. Flow Builder, approval processes
- 2. Email alerts, field updates, tasks
|
| Topic 3: Agentforce AI | 8% | - AI capabilities
- 1. Agentforce setup and configuration
- 2. AI features and usage guidelines
|
| Topic 4: Object Manager and Lightning App Builder | 15% | - Object customization
- 1. Page layouts, record types, business processes
- 2. Standard and custom objects, fields, relationships
- Lightning App Builder
- 1. App navigation and customization
- 2. Custom Lightning pages and components
|
| Topic 5: Data and Analytics Management | 17% | - Data management
- 1. Data validation and quality tools
- 2. Import, update, export, mass delete, backup
- Reports and dashboards
- 1. Report types, creation, customization
- 2. Dashboard components and sharing
|
| Topic 6: Configuration and Setup | 15% | - Security and access
- 1. Profiles, permission sets, roles and sharing rules
- 2. Password policies and login access
- Company settings
- 1. Default settings and organizational structure
- 2. Fiscal year, business hours, currency management
- User interface configuration
- 1. Navigation and global settings
- 2. Declarative customization options
|
| Topic 7: Sales and Marketing Applications | 10% | - Marketing tools
- 1. Campaigns, campaign influence
- 2. Marketing automation capabilities
- Sales Cloud features
- 1. Lead management, conversion, assignment rules
- 2. Opportunity management, stages, products, price books
|
| Topic 8: Service and Support Applications | 10% | - Case management
- 1. Cases, queues, assignment rules, escalation rules
- 2. Support processes and entitlements
- Knowledge and Communities
- 1. Knowledge base setup and usage
- 2. Community configuration and access
|