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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 2: Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| Topic 3: Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP - In-app extensibility |
| Topic 4: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| Topic 5: SAP Commerce Cloud | 11-20% | - Storefront and catalog management - Commerce solution architecture - Order management |
| Topic 6: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Customer segmentation - Marketing automation strategies |
| Topic 7: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Service ticket workflows - Integration with back-end systems - Sales process configuration |
| Topic 8: SAP Integration Suite | 11-20% | - Integration strategy and architecture - Open Connectors - Cloud Integration capabilities - API Management |
1. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.
A) They can assign a different team to the case.
B) They can escalate the case.
C) They can modify the Resolution Due On field.
D) They can change the service level determination rules.
2. What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?
A) To serve as the primary attribute for matching incoming event data to an existing group
B) To store the unique identifier for the group generated by the SAP CDP pipeline
C) To specify the parent entity in a relationship schema
D) To represent the highest quality and most recent cdpld of the group
3. What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.
A) Installation point
B) Skill set
C) Functional location
D) Registered product
E) Service level agreement
4. You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?
A) Initial setup * Creating an organization * Accessing the Delegated Admin UI * Getting the authorization decision
B) Accessing the Delegated Admin UI * Initial setup * Creating an organization * Getting the authorization decision
C) Initial setup * Getting the authorization decision * Accessing the Delegated Admin UI * Creating an organization
D) Initial setup * Accessing the Delegated Admin UI * Creating an organization * Getting the authorization decision
5. Which of the following statements describe SAP Commerce Cloud, composable storefront? Note: There are 2 correct answers to this question.
A) It communicates with the platform only through REST APIs.
B) It is highly coupled with the platform.
C) It is part of the accelerator templates in SAP Commerce Cloud.
D) It is a JavaScript storefront for SAP Commerce Cloud.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A | Question # 3 Answer: A,C,D | Question # 4 Answer: A | Question # 5 Answer: A,D |
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