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1. Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.
A) In Administrator Work Center
B) In Scoping
C) In the Service Control Center
D) In Fine-tuning
2. How do you restrict the completion of the main ticket when the related sub ticket are still open?
A) By creating a user defined ticket status
B) By enabling scoping questions
C) By creating workflowrule
D) By Activating fine tuning activities
3. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.
A) Manually using the service entry screen
B) Automatically on creation of a time report
C) Automatically using start/stop buttons
D) Manually using the time entry screen
4. What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?
A) Processing type
B) Scheduling relevant
C) Invoicing method
D) Ticket type
5. When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.
A) You want to define multiple review steps for the same business object
B) You want to define multiple review processes for the same business object
C) You want an administrator to activate a custom business object
D) You want another user to review a business object before it is processed further
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: B | Question # 3 Answer: B,C | Question # 4 Answer: C | Question # 5 Answer: A,C |
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