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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which will help solve incidents more quickly?

A) Target resolution times
B) Collaboration between teams
C) Escalating all incidents to support teams
D) Detailed procedural steps for incident investigation

2. Which activity ensures that new or changes products are seamlessly introduced in the live environment?

A) Deliver
B) Build
C) Transition
D) Operate

3. Which of the following describes a management practice?

A) A series of steps that an organization uses to create and deliver products
B) A visual representation of how an organization co-creates value with stakeholders
C) A set of interconnected activities that an organization performs to create and deliver products
D) A set of organizational resources and capabilities designed to perform work or accomplish an objective

4. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Keep it simple and practical
B) Focus on value
C) Progress iteratively with feedback
D) Collaborate and promote visibility

5. A printer is delivered to a customer, while ongoing maintenance and support are provided by the supplier. Which combination of service interactions is shown in this situation?

A) Access to resources and service actions
B) Transfer of goods and service actions
C) Transfer of goods and service journey
D) Service offering and service actions

Solutions: