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HP HP3-R05 Exam Syllabus Topics:
| Section | Objectives |
| Sales Tools and Methodologies | - Sales process enablement tools
- 1. Sales frameworks and best practices
- 2. CRM and pipeline management
|
| Post-Sales and Service Delivery | - Customer success and retention
- 1. Renewals and upsell opportunities
- 2. Service delivery alignment
|
| Phases of the Service Sales Process | - Proposal and presentation
- 1. Value articulation and positioning
- 2. Creating service proposals
- Solution development
- 1. Needs analysis and discovery
- 2. Service mapping to customer requirements
- Closing and negotiation
- 1. Deal closure process
- 2. Contract negotiation
- Opportunity identification
- 1. Prospecting and lead generation
- 2. Qualifying opportunities
|
| Service Sales Fundamentals | - Understanding service sales concepts
- 1. Overview of service-based selling
- 2. Customer value and business outcomes
|