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Facebook Certified Community Manager Sample Questions:

1. An inclusive football player community wins a civic award, which grants it an income to hire a community manager. Many of the community members are visually impaired.
Which two activities should the newly hired community manager take to engage the community? (Choose 2)

A) Frequently encourage members to describe their best football tricks
B) Create a highly engaging text-based question of the day series
C) Post visuals that are aligned with the corporate identity
D) Share viral videos to spark discussion

2. A community manager runs a group for a local rugby team. The group only allows current and former team members to join. A request from an 11-year-old player is declined. The player complains and claims that the community manager is discriminating against them.
What should the community manager do?

A) Allow the 11-year-old as a member of the group so that they do not report the group
B) Ask the community to vote on allowing others in the group
C) Ignore the request on the basis that the membership criteria are well displayed
D) Respond to the complaint with a link to Facebook Community Standards

3. The leaders of an organization in Chicago that supports new mothers decide to create an online community to help expand their fundraising opportunities. They plan to take advantage of an upcoming baby show to grow this community at a faster pace.
Which three recommendations should the community manager provide the organization when they create this online community? (Choose 3)

A) Create the community and define plans once it's established
B) Invite all of their friends into the community
C) Determine the community mission
D) Set the community objectives
E) Discuss shared values and how they want the community to feel

4. A growing business wants to create a yearly summit for current and prospective customers to increase awareness and drive sales. The community manager needs to convert 30% of existing community members into buying tickets for the inaugural event.
Which two steps should the community manager take to accomplish this task? (Choose 2)

A) Schedule event speakers to host Q&As in the community leading up to the event
B) Post a link to the event website with a daily reminder to purchase
C) Reach out privately to community members who might be interested in attending
D) Provide discount codes to community members who buy early bird tickets

5. A hair care brand is launching a new product line for men. Its existing Instagram community consists primarily of women. The community manager wants to market to male followers and build an integrated strategy for both men and women.
What should the community manager do to meet this goal?

A) Tag influencers to share the content and campaign hashtag
B) Create a social media account for the new product
C) Change content strategy to target male followers during launch
D) Create targeted posts and ensure the content and tone are inclusive

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