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1. Which processes are responsible for the regular review of underpinning contracts?
A) Supplier management and service level management
B) Availability management and service level management
C) Supplier management and change management
D) Supplier management and availability management
2. Which one of the following do major incidents require?
A) Less urgency
B) Separate procedures
C) Less documentation
D) Longer timescales
3. Which one of the following activities does application management perform?
A) Deciding who the vendor of the storage devices will be
B) Ensuring that the required functionality is available to achieve the required business outcome
C) Defining where the vendor of an application should be located
D) Agreeing the service levels for the service supported by the application
4. Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?
A) Implementing service and process improvements
B) Reviewing measurements and metrics
C) Creating a baseline
D) Defining measurable targets
5. Which one of the following statements BEST describes a definitive media library (DML)?
A) A secure location where definitive hardware spares are held
B) A secure library where definitive authorized versions of all software and back-ups are stored and protected
C) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
D) A database that contains definitions of all media CIs
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |
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