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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 構成ベースラインとは何ですか?

A) ある時点での IT サービスまたは個々の構成アイテム (CI) の状態のスナップショット
B) 構成監査レポート
C) リリースに割り当てられた変更リクエスト
D) サービスプロバイダーの能力のベンチマーク

2. スタッフはサービス管理の関連側面についてトレーニングを受ける必要があります。トレーニングに関してどのような情報を保持する必要がありますか?

A) 各従業員の今後のすべてのトレーニング コースの記録
B) 従業員ごとのすべての個人情報の概要
C) 各個人の時系列のトレーニング記録
D) 能力に適合するすべての可能なトレーニング モジュールの概要

3. Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

A) サービス管理の計画と実装のプロセス
B) スコープ内のすべてのプロセス
C) ビジネスに不可欠なサービスをサポートするもの
D) 管理システムプロセスの要件

4. 規格の文脈において、「適合」という用語は何を表しますか?

A) 監査不適合報告書と再監査報告書との調整
B) 要件への準拠
C) サプライヤー認証の検証
D) 認定機関による品質マネジメントシステム認証

5. プロセスの機能とは何ですか?

A) 要求される品質特性への適合レベルを表します。
B) これらは、監視オプションの完全なセットを表します。
C) 構造的および組織的な役割と責任の説明を補完します。
D) 垂直方向および水平方向のエスカレーション オプションについて説明します。

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