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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. What is the reason for identifying business case dependencies?

A) To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled
B) They are most likely to help you propose and defend solutions with larger customer investments
C) To improve alignment between the customer IT organization and business units
D) Customer business executives expect Cisco to minimize the actions their teams are required to execute

2. A reference model provides value through which two features? (Choose two.)

A) Case examples across industry verticals
B) Standard set of documentation
C) Structured approach to aligning business and IT
D) Diverse vocabulary to describe different situations
E) Mapping of issues to specific steps in a process flow diagram

3. What relieves a customer's pain points and directly enables business results?

A) Cisco Validated Designs
B) An IT solution aligned to customer needs
C) Industry best practice Business Model Canvas
D) Analysis of a customer's value chain

4. Which two items are described as part of a business scenario? (Choose two.)

A) A crisp description in business and architectural terms
B) Changes in technologies over the past year
C) A step-by-step description of a business event
D) Job history of key management personnel

5. Which is the Cisco recommended technique for verifying the 'as-is' state of the business?

A) Presenting the root cause analysis of a customer problem
B) Modeling high volume parts of the customer's business process
C) Discussing the Business Model Canvas
D) Using "The five whys" questioning approach

Solutions: