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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is untrue?

A) No physical reservation call is used to reserve the agent for the outbound contact.
B) Mobile agents must use the nailed-up connection option.
C) Call progress analysis is performed in the Cisco IOS Voice Gateway, not the dialer.
D) SIP Phones must be configured in Cisco Unified Communications Manager for each dialer port.

2. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?

A) Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.
B) Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.
C) One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
D) One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.

3. When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP IVR using a "Translation Route to VRU" node, which label is sent to the routing client?

A) Cisco Unified Communications Manager MTP
B) Cisco Unified Communications Manager CTI route point
C) Cisco Unified IP IVR CTI route point
D) Cisco Unified IP IVR CTI port

4. Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition
B) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
C) Cisco Unified Contact Center Enterprise Siebel CRM Connector
D) Cisco Unified Contact Center Enterprise Cisco Agent Desktop

5. The Cisco Unified Contact Center Enterprise 8.0(x) includes a serviceability feature that is known as Analysis Manager or the Diagnostic Framework. Which method will not access this feature?

A) Web-based portico interface
B) Cisco Unified ICM CLI
C) direct URL that is typed into an Internet browser
D) Cisco Unified Contact Center Enterprise Support Tools
E) Cisco Unified Communications Manager Real-Time Monitoring Tool

Solutions: