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CIPS Operations Management Sample Questions:

1. In the SERVQUAL model how many different types of gaps should be identified by a service provider?

A) 1
B) 5
C) 3
D) 10

2. Performance Benchmarking is a form of what type of benchmarking?

A) internal
B) external
C) non-competitive
D) competitive

3. What is the main purpose of Six-Sigma?

A) customer satisfaction
B) eliminate variation
C) reduce waste
D) to break even

4. An 'Order Qualifying' Objective contributes to the success of a business in that it is a criteria that will guarantee a customer will purchase an item. Is this sentence TRUE?

A) yes- these objectives always guarantee a sale
B) no- order qualifying is the process of accepting an order from a client, which may be rejected by the organisation
C) yes- this means the product is superior to that of competitors
D) no- this means a customer will buy from the organisation, but not this particular product

5. An Operations Manager is responsible for making many decisions. Which of the following would be a strategic decision made by an Operations Manager?

A) deciding which inventory to carry
B) deciding how to allocate key raw materials among the functional areas
C) scheduling the production of manufactured goods
D) creating quality standards

Solutions: