STEN exam dumps

BCS STEN Value Package

(Include: PDF + Desktop Test Engine + Online Test Engine)

  • Exam Code: STEN
  • Exam Name: BCS Professional Certificate in Stakeholder Engagement
  • No. of Questions: 0 Questions and Answers
  • Updated: Sep 13, 2026

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BCS STEN Exam Syllabus Topics:

SectionObjectives
Working with Groups and Facilitation- Facilitated Workshops
  • 1. Elicitation and visualisation techniques
  • 2. Roles and stages of facilitated workshops
- Group Dynamics
  • 1. Group formation (Tuckman & Jensen model)
  • 2. Working with stakeholder groups
Stakeholder Identification and Engagement- Stakeholder Analysis
  • 1. Stakeholder prioritisation and management
  • 2. Stakeholder planning and monitoring
- Types of Stakeholders
  • 1. Identifying internal and external stakeholders
  • 2. Recognising stakeholder engagement needs
Advanced Engagement Techniques- Expectations, Negotiation & Conflict
  • 1. Principled negotiation and conflict resolution (e.g., Thomas-Kilmann MODE)
  • 2. Managing stakeholder expectations
- Rapport and Problem Solving
  • 1. Building rapport with stakeholders
  • 2. Creative problem-solving techniques
Communication and Interaction- Listening and Response
  • 1. Range of listening behaviours
  • 2. Active listening techniques
- Communication Fundamentals
  • 1. Defining the communication process
  • 2. Barriers to effective communication

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