Coffee Workhouse is a novel concept in modern flexible working. It is a traditional cafe that allows customers to book a booth with all the facilities normally associated with an office environment in which to work. The company is also planning to allow customers to purchase its own branded coffee via its website. The management is in the process of planning this new concept and is aware that the chief barista will need the ability to order catering supplies for the cafe, as well as monitor sales to ensure the concept is viable and profitable.
A business analyst has drawn the following use case diagram:

Of the following statements about the diagram, which is/ are TRUE?
(a) The diagram is a correct representation of the scenario.
(b) There are aspects of the scenario which are incorrectly represented in the diagram.
(c) There are aspects of the scenario which are incorrectly omitted
from the diagram.
(d) The notation used in the diagram is incorrect.

• A. a only.
• B. d only.
• C. b, c and d only.
• D. c and d only.

Poppy Pet Care Kennels offers short-term accommodation for dogs whilst their owners are on holiday. The managing director of the company has initiated a project to create a new website that will allow owners to view kennel availability, book kennel accommodation and allow them to monitor their dogs whilst they are away, via a webcam.
The system will also allow kennel assistants to plan the dogs' feeding times and schedule kennel maintenance.
Customers will be able to leave feedback on the website, which will be reviewed by the quality manager who may respond to comments made by the customer.
The following are potential actors:
(A) Poppy Pet Care Kennels
(B) Kennel assistants
(C) The managing director
(D) Customers
(E) Quality manager
Which of these would be drawn as actors on the use case diagram?

• A. A, D and E
• B. B, C and E
• C. B, D and E
• D. A, B and C

A business analyst is concerned that the project team may not have a consistent understanding of the requirements set, as project team members have been working on their own individual tasks. He wants to ensure that the whole team is on track and is willing to take the time needed to achieve this. He does not want to involve business stakeholders, nor embarrass any of the project team.
To begin the process of improving team understanding, he wants to hold a meeting to explain and present his understanding of the requirements to the team, and to hear their thoughts and ideas about his work so far.
Which of the following approaches to requirements validation will he be using?

• A. Formal review
• B. Peer review
• C. Technical review
• D. Structured walkthrough

A project to improve internal IT help desk services at Worldco Bank, which operates internationally with offices in Europe, North and South America, has been initiated.
Laura, the chosen business analyst, is now faced with undertaking requirements elicitation from all the business heads spread across the Worldco territories.
Laura's initial focus in on quantitative information. Her manager is looking for the initial requirement set to be established quickly and cheaply.
Which approach SHOULD. Laura use for initial requirements elicitation?

• A. Observation.
• B. Surveys.
• C. Workshops.
• D. Activity sampling.