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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Contact the vendor of the app and ask them to send a product registration key.
B) Delete the app and try downloading a fresh copy from the internet.
C) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
D) Open the Mac App Store preferences, then change the Application Security settings.

2. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?

A) Cannot complete an OS X Mountain Lion install.
B) Cannot open one Numbers document. Other Numbers documents open without issue.
C) Computer fails to power on.
D) Cannot install any application into /Applications.

3. Apple recommends the ________ volume format when setting up a Mac's hard disk for normal use.

A) ExFat
B) Mac OS Extended
C) MS-NT File System
D) Mac OS Extended (Journaled)

4. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
B) Create a new location in System Preferences > Network.
C) Start the MacBook Pro from an external disk, or netboot image.
D) Create a new user in the Users & Groups preferences pane and test in that user.

5. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) Startup in OS X Recovery to open Migration Assistant.
B) Migration Assistant is stored in the Utilities folder and can be opened at any time.
C) The customer will have to purchase Migration Assistant at the Mac App Store.
D) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.

Solutions: