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Certification Path
The Avaya Workforce Optimization Select Implementation and Support certification path includes only one 7765X certification exam.
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21403
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7765X Exam topics
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- High availability and redundancy
- Post-installation verification
- Deployment Process
- Initial administration
- Configuration
- Initial Setup and Connectivity
- Planning and Pre-configuration
- Troubleshooting
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Avaya 7765X Exam Syllabus Topics:
| Section | Weight | Objectives |
| Topic 1: System Administration and Configuration | 20% | - Post-installation verification and validation
- User management and security settings
- Recording, Quality Management, and WFM module configuration
|
| Topic 2: Planning and Pre-Configuration | 20% | - Design specification review
- High availability and redundancy planning
- Deployment planning
|
| Topic 3: Installation and Implementation | 25% | - Initial setup and connectivity
- Integration with Avaya Aura Contact Center and Communication Manager
- Software installation and configuration
|
| Topic 4: Maintenance and Troubleshooting | 15% | - Log analysis and performance monitoring
- Backup and recovery procedures
- Diagnostics and issue resolution
|
| Topic 5: WFO Select Architecture and Requirements | 20% | - Server and software prerequisites
- System components and modules
- Network and infrastructure requirements
|