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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

A) Work flow Type
B) Agent ID
C) Work Request Id
D) Customer ID
E) Attributes

2. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup Omni channel Cache DB.
B) Backup Avaya Aura Session Manager.
C) Backup Cluster# 1 Snap-in's SVAR files.
D) Backup UCA Store Service.
E) Backup Avaya Control Manager DB.

3. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Session ID
B) Context ID
C) Call ID
D) UCID
E) Call Ref ID

4. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A) Add a custom filter type error, and then add this filter in selection criteria.
B) By default all the errors are highlighted in Kibana.
C) Under Filters, choose the level, and then select Add Filter Error.
D) Set the login level to FINE to see error messages.

5. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC uses AES to control and monitor Session Manager voice calls and resources.
C) CSC communicates with Communication Manager through the DLG Interface in the AES.
D) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

Solutions: