72301X exam dumps

Avaya 72301X Value Package

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  • Exam Code: 72301X
  • Exam Name: Avaya Aura® Communication Applications Support Certified Exam
  • No. of Questions: 158 Questions and Answers
  • Updated: Oct 14, 2026

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Avaya 72301X Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting Avaya Communication Applications- Avaya Breeze and Presence Issue Resolution
  • 1. Log Capture
  • 2. Trace Analysis
- ASBCE Verification and Troubleshooting
  • 1. Log Collection
  • 2. System Validation
- Call Park and Page Problem Resolution
  • 1. Snap-in Verification
  • 2. Trace Interpretation
- Branch Survivability Verification
  • 1. Health Monitoring
  • 2. Recovery Validation
- AES Operational Verification
  • 1. Current System Status Checks
- AAWG and WebRTC Issue Resolution
  • 1. System Log Analysis
  • 2. Call Troubleshooting
Topic 2: Communication Applications Architecture- Avaya Aura Web Gateway
  • 1. AAWG Configuration
  • 2. WebRTC and Avaya Spaces Extension
- Application Enablement Services
  • 1. AES Configuration
  • 2. Integration Requirements
- Avaya Presence Service and Avaya Breeze Configuration
  • 1. Presence Service Functions
  • 2. Avaya Breeze Deployment and Configuration
- Branch Survivability
  • 1. Branch Survivability Configuration
  • 2. Survivability Concepts
- Session Border Controller for Enterprise
  • 1. SIP Trunking Configuration
  • 2. Remote Worker Features
- Internet Friendly Gateway
  • 1. Configuration Steps
  • 2. Integration Requirements
Topic 3: Communication Applications Troubleshooting Tools and Techniques- ASBCE Troubleshooting
  • 1. Session Analysis
  • 2. Monitoring and Diagnostic Tools
- Avaya Breeze and Presence Service Troubleshooting
  • 1. Log Collection and Analysis
  • 2. Diagnostic Tools
- AES Troubleshooting
  • 1. Service Verification
  • 2. Tools and Logs
- Branch Survivability Troubleshooting
  • 1. Failure Recovery Procedures
  • 2. Status Verification
- AAWG and WebRTC Troubleshooting
  • 1. System Log Review
  • 2. Call Issue Analysis
- Call Park and Page Troubleshooting
  • 1. Troubleshooting Utilities
  • 2. Issue Isolation Techniques
Topic 4: Call Flows- Presence Service SIP Message Sequences
  • 1. SIP Messaging Flow
- Avaya Spaces Extension Call Flows
  • 1. WebRTC Communication Flow
- Call Park and Page Call Flows
  • 1. Call Routing Behavior
- SIP Trunking and Remote Worker Call Flows
  • 1. Signaling Paths
  • 2. Remote Worker Connectivity
- Branch Survivability and AES Call Flows
  • 1. AES Communication Flow
  • 2. Failover Scenarios

The 72301X Exam Explained: Format, Topics, and Policies

Avaya states the following prerequisites for the Avaya Aura® Communication Applications Support Certified: Recommended experience with Avaya Aura Communication Applications, troubleshooting, SIP call flows, Avaya Breeze, AES, ASBCE, and WebRTC environments..

Requirements can be updated, so verify them on the official certification page before you book.

The current exam information lists 70 questions for the 72301X exam, with 90 minutes minutes to complete them. Rehearsing under a timer at home makes that limit feel routine instead of rushed.

Our aftersales commitment includes a clear safety net. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims are refunded in full within seven days. The exclusions are simple: exams taken within three days of purchase are not covered, the candidate name must match the payer, and free or expired products are ineligible. Alternatively, you may exchange the product for two others of equal value at no cost.

These are the main domains of the Avaya Aura® Communication Applications Support Certified blueprint:

  • Communication Applications Architecture
  • Call Flows
  • Communication Applications Troubleshooting Tools and Techniques

The official outline continues with further domains — all covered in our question bank.

Delivery is instant: a download link appears the moment your payment clears, and an automatic email with the materials arrives within about a minute. Install on as many devices as you like, and if nothing shows up within two hours, our 24/7 support team will take care of it. Your purchase includes 365 days of free updates — every revision is emailed to you automatically — and a 50% renewal discount when the period ends.

Because the quality is built in, not claimed. Professional experts and advisors compile the 72301X bank against the real exam's format and objectives, hard-to-answer points receive careful expert-verified coverage, and the writing stays easy to comprehend for candidates at every level. Behind the content sits well-advised aftersales service: a strictly trained, patient support team available 24/7, an open ear for constructive feedback, a free demo before purchase, and 365 days of free updates after it.

Currently, the 72301X exam requires a passing score of 71%, and the registration fee is $125 USD. These are Avaya's figures and may be revised, so confirm them on the official site before scheduling.

Avaya Aura® Communication Applications Support Certified Sample Questions:

In an Avaya AuraPresence Services (PS) message flow, which type of message does a Remote Worker first send to PS?

  • A. SUBSCRIBE
  • B. REGISTER
  • C. NOTIFY
  • D. OPTIONS
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

The Entity Monitoring column on the Session Manager Dashboard shows two figures per line.
How should these two figures be interpreted?

  • A. the first number indicates the number of links down, the second number indicates the total number of links monitored
  • B. the first number indicates the number of unmonitored links, the second number indicates the total number of monitored links
  • C. the first number indicates the total number of links monitored, the second number indicates the number of links down
  • D. the first number indicates the number of retries, the second number indicates the total number of links monitored
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Callers hear a fast busy when they dial into Avaya AuraMessaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM.
How would you restore the trunks to in-service status?

  • A. SSH to AAM, and execute the release trunk command.
  • B. Using AAM web GUI access Administration > Messaging > Telephony Diagnostics > Release, type 'all' in the Equipment Number field, and then click on the Release button.
  • C. SSH to AAM, and execute the release trunks all command.
  • D. Using AAM web GUI access Administration > Messaging > Diagnostics > Network Connection, and then click on the Release All Trunks button.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

traceSBC is a tool that can be used to trace the calls that cross through the Avaya Session Border Controller (SBC), calls to the public network, or calls from the public network. Which two statements describe another function of traceSBC? (Choose two.)

  • A. traceSBC can only be used to view PPM messages if they are transported using HTTP instead HTTPS
  • B. traceSBC can be used to view STUN/TURN messages.
  • C. traceSBC can trace SIP trunk calls but not Remote Workers calls at the same time
  • D. traceSBC command can be used from CLI ipsec user
  • E. traceSBC parses Avaya SBCE log files and displays SIP and PPM messages, you can use the tool even in case of TLS and HTTPS
Reveal Solution  Discussion  0

Correct Answer: B,E  🗳️

A customer reports that they cannot place calls to the Public Network using the SIP Service Provider after a technician had finished fixing an issue in the Session Border Controller (SBC).
Within Avaya SBC, in which three places do you check the configuration of the SIP Trunks?
(Choose three.)

  • A. Media Interface
  • B. Signaling Interfaces
  • C. Routine Configuration
  • D. PPM Services
  • E. Server Configuration
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

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