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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Maintenance and Troubleshooting | - Operational support and diagnostics
- 1. Verify system performance
- 2. Identify and resolve common faults
- 3. Perform ongoing maintenance tasks
|
| Topic 2: Applications and Messaging | - Communication applications deployment
- 1. Auto attendant configuration
- 2. VoiceMail Pro features
- 3. Conferencing and messaging services
|
| Topic 3: Customer Requirements Analysis | - Business and technical requirements gathering
- 1. Determine scalability and application needs
- 2. Assess existing voice and data infrastructure
- 3. Identify customer communication requirements
|
| Topic 4: System Installation and Configuration | - Deployment and administration
- 1. Initial system configuration
- 2. User and extension administration
- 3. Licensing and feature activation
|
| Topic 5: SME Solution Design | - Designing Avaya SME communication solutions
- 1. Plan system architecture and capacity
- 2. Design multi-site solutions
- 3. Select appropriate IP Office platform
|
| Topic 6: IP Office Hardware | - Hardware components and interfaces
- 1. Digital, analog, and IP endpoint support
- 2. Control units and expansion modules
- 3. Interface card selection
|
| Topic 7: Networking and Call Routing | - Voice networking configuration
- 1. Bandwidth and voice compression considerations
- 2. Small Community Network (SCN) implementation
- 3. Trunk selection and routing
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
A) Historical Reporting Application
B) Call Detail Reporter
C) System Status Application
D) Advanced Summary Reporter
2. For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)
A) Set IP address of call accounting software.
B) Set CDR.
C) Install Delta Server.
D) Set SMDR.
3. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)
A) Resource View
B) Snapshot
C) Continuous log
D) Selective View
E) Development Tracing
4. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?
A) ATM16 Expansion Module
B) PR124/PR130 or PRI-U Expansion Card
C) PRI-UNI Expansion Card
D) VCM32
5. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?
A) The telephone firmware requires an upgrade.
B) The telephone MAC address must registered in IP Office.
C) The telephone requires an IP 500 control unit.
D) The telephone must be changed from SIP to H.323.
Solutions:
Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: B,C | Question # 4 Answer: C | Question # 5 Answer: C |